1. Refund and Return Period

Eligibility Window: You can request a refund or return within 7 days of purchase. After 7 days, we regret that refunds or exchanges cannot be processed.

2. Return Eligibility

The item must be unused, in its original condition, and in its original packaging.

A receipt or proof of purchase is required to complete your return.

3. Refund Process

  • Once we receive and inspect your returned item, we will notify you via email about the status of your refund.
  • If approved, your refund will be processed, and a credit will be issued to your original payment method within 7-10 days.

4. Delayed Refunds

If you haven’t received your refund:

  1. Check your bank account.
  2. Contact your bank or Credit card company (refund posting might take time).
  3. Reach out to your bank, as processing delays may occur.
  4. If you’ve followed these steps and still haven’t received your refund, contact us at [email protected].

5. Exchanges

  • Exchanges are offered only for defective or damaged items.
  • To request an exchange, email us at [email protected] and send the item to [Physical Address].

6. Shipping Returns

  • Returns should be mailed to [Physical Address].
  • Return Shipping Costs:
    • Customers are responsible for return shipping costs.
    • Shipping costs are non-refundable.
    • If you receive a refund, the return shipping cost will be deducted.
  • We recommend using a trackable shipping service or purchasing shipping insurance, especially for higher-value items.

7. Need Help?

For any questions about refunds or returns, contact us:

Phone: 6261603068

Email: [email protected]